Frequent questions

Frequent questions

Frequent questions

  1. About us:

Blackandwhitehome is a company created to meet the growing demand for short-term rental apartments, prioritizing excellence. It has been created by a team of professionals with extensive experience, natives and enthusiasts of the city of Barcelona.

The company was founded with the aim of becoming a reference in the sector and with a clear intention of differentiation. Since its inception, the company has worked to strengthen this differential factor through excellence in all stages: selection of names, development of logos, slogan, selection of apartments, decoration, equipment, cleaning, check-in and guest service .

All our apartments are operated exclusively by Blackandwhitehome. The company takes care of the whole process in an integral way: from the selection of buildings to the implementation and monitoring of reforms, design and implementation of decoration and equipment.

  1. Contact and attention hour:

Our Blackandwhitehome office in Barcelona is in:

Passeig de Picasso, 38bis, local 4
08003 Barcelona

Hours: Monday to Sunday from 9 a.m. to 6 p.m.


CONTACT:

Contact telephone 24 hours a day: +34 (93) 201 66 55;

Registration phone: +34 607220167

Advocacy phone: +34 646369077

Email: info@blackandwhitehome.com

  1. Our apartments:

Our apartments are located in different neighborhoods of Barcelona, ​​in places selected for their undisputed interest, their tranquility and communication with the rest of the city. Ciutat Vella, Gracia, Montjuïc and Poble Nou are neighborhoods that combine an interesting cultural and gastronomic offer with a historical character; and most importantly, near the main attractions of the city.

He has placed special emphasis on the reflection of the Blackandwhitehome spirit in all the apartments. Each apartment has its own identity, but all are developed under the Blackandwhitehome concept. Neutral and pleasant colors have been selected, clean and fresh so that the guest feels at home.

The apartments are fully equipped: kitchen utensils, plates, glasses, wine glasses, sheets, towels, appliances, coffee maker, kettle, hair dryer and cleaning materials. The rental service, when contracted directly through our website, includes a welcome pack.

All apartments have free WIFI for the exclusive use of guests. They also have TV and DVD.

  1. Pricing policy:

Prices: The price of the stay includes the VAT (currently 10%) and the preparation of the cleaning of the apartment for your arrival and the extra cleaning service for stays of more than a week. The price does not include the municipal tax of € 0.72 / night / person, must be paid upon arrival.

At Blackandwhitehome we love children and babies. We are ready to meet any special request for the little ones. Babies under 3 years old are free. Children over 3 years old are considered additional people.

Payment: at the time of booking, 10% of the total amount is charged to secure it. The remaining amount must be paid upon arrival. In case of non-refundable rate, the total amount is charged at the time of booking and there is no place for cancellations.

Blackandwhitehome accepts the following credit cards: VISA / MASTERCARD

Deposit: Upon arrival, the client will be sent our code of conduct and will be asked for the credit card information as a guarantee to cover any damage identified after the guest's departure.

Cancellations:

Cancellation and prepayment policies vary over time. For more details, see the conditions that apply to your reservation.

If you cancel or modify the reservation up to 21 days before the arrival date, 10% of the total price of the reservation will be charged.

If canceled or modified up to 7 days before the date of arrival, 50% of the total price of the reservation will be charged.

If you cancel or modify the reservation less than 7 days before arrival or if you do not show up, the total price of the reservation will be charged.

In case of non-refundable rate, the entire stay will be charged at the time of booking. This rate does not entitle a refund in case of cancellation, regardless of the progress of the same